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Use
Clear["Global`*"]; ode=y''[x]+3*y'[x]+3==0; Internal`ProcessEquations`DifferentialOrder[ode,{x},{y}] (* {{2}} *)
So it is order 2. Notice the input must be lists [ode,{x},{y}], it will hang if you use [ode,x,y]
[ode,{x},{y}]
[ode,x,y]
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